• Maximizing the utilization of the City's information and telecommunications systems resources;

• Assisting all computer and telephone users in gaining access to their systems and to resolve user problems as they arise;

• Planning for and facilitating the growth of the information and telecommunication systems in terms of both hardware and software;

• Facilitating the increased productivity of all City departments through the use of the City's data processing and telecommunication resources; and

• Enhancing the City's reach to its citizens through information technology.