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Satisfaction Survey
2012 National Citizen Survey
The 2012 National Citizen Survey™ (NCS) was conducted in El Cerrito in April 2012 to measure resident’s satisfaction with City services and to identify community and service strength and weakenesses.

1,200 households were selected at random by the National Citizen Survey (a collaboration of the National Research Center and the International County/City Management Association - ICMA). A total of 362 completed surveys were returned, providing an overall response rate of 31%. This is within the typical response rate range of 25% to 40%.

Overall responses were very positive, including:
  • Most residents experienced a good quality of life in the City of El Cerrito and believed the City was a good place to live.
  • The overall quality of life in the City of El Cerrito was rated as “excellent” or “good” by 70% of respondents.
  • A majority reported they plan on staying in the City of El Cerrito for the next five years.

Residents were surveyed on a variety of community characteristics (such as transportation options, safety in residential and commercial areas, shopping opportunities, and opportunities to participate in civic and cultural activities). In addition, residents were asked to rate the quality of a range of services (such as police, fire, street cleaning, and recreational services). On average, residents gave generally favorable ratings to most local government services.

The National Citizen Survey also looks at how El Cerrito ranks in relation to the other cities participating in the survey. Of the 32 services for which comparisons were available, 14 were above the benchmark comparison, 13 were similar to the benchmark comparison and 5 were below.

The National Citizen Survey (NCS) is a collaborative effort between National Research Center and the International City/County Management Association (ICMA). NCS is a 5-page mail questionnaire that provides a statistically valid survey of resident opinions about community and services provided by local governments in the USA. 2012 is the fourth year the City of El Cerrito has participated in the NCS.

If you have questions about the Citizen Survey or the results, please contact Suzanne Iarla, Community Outreach Specialist at 510-215-4318.

2012 Survey Results