Improper use of the telephone for debt collection purposes is also a concern to us. This includes calls from store owners and collection agencies that make annoying or threatening phone calls to obtain money, which may be owed to them. Calls in this category could include:

• Calling at hours known to the caller to be other than normal waking hours of the debtor.

• Repeated calls without appropriate justification.

• Calls to third parties during which the details of a debtor’s account are discussed.

• Calls threatening bodily harm or property damage.

• Calls asserting falsely that the matter will be referred to credit rating agencies, to the debtor’s detriment.

• Calls asserting falsely that legal process are about to be served.

If it is determined that debt collection calls have been, or are being made in a manner that violates applicable tariff regulations, the telephone company will take appropriate corrective measures. These may include suspension of service on reasonable prior written notice.

Notify the telephone company. Give the name of the calling party; the date and time of the call; and the ways in which the call was abusive, harassing, and so on.