The El Cerrito Police Department takes seriously all complaints regarding the service provided by the Department and the conduct of its members. The Department will accept and address all complaints of misconduct in accordance with this policy and applicable federal, state, and local law. It is also the policy of this department to ensure that the community can report misconduct without any concern for reprisal or retaliation.

Message from the Chief

The El Cerrito Police Department is committed to providing the highest quality service to our community members. El Cerrito Officers work hard to meet the demands and expectations of our complex and diverse society. To help us meet community expectations, we have a system in place to review complaints and feedback about our police services. We take all community complaints seriously and assign an investigator to thoroughly and objectively investigate all allegations of improper behavior. If we determine that an employee has acted inappropriately, we take action with the objective to improve our performance and service to our community.

How do I file a complaint?

There are several ways to file a citizen complaint:

• Print and fill out the attached Citizen Complaint Form. Once completed, mail or drop off the form at:

El Cerrito Police Department

10900 San Pablo Avenue

El Cerrito, CA 94530

• Call the Police Department’s main office during normal business hours at (510) 215-4400
• Visit the Police Department in person
• Contact dispatch at (510) 233-1214 and ask to speak to the Watch Commander